Privacy Policy for Veld Wyser

Last Updated: 2023-08-25

Effective Date: January 2025

Thank you for visiting Veld Wyser ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, and protect your personal and non-personal information when you use our website located at https://veldwyser.com (the "Website") and our digital app (the "App").

By accessing or using the Website and App, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Website or App.

1. Information We Collect
1.1 Personal Data

We collect the following personal information from you:

Name: We collect your name to personalize your experience and communicate with you effectively.
Email: We collect your email address to send you important information regarding your orders, updates, and communication.
Payment Information: We collect payment details to process your orders securely. However, we do not store your payment information on our servers. Payments are processed by trusted third-party payment processors.

1.2 Non-Personal Data
We may use web cookies and similar technologies to collect non-personal information such as:

Rainfall data
Plot sizes
Herd totals 
Browsing patterns

This information helps us to enhance your experience, analyze trends, and improve our services. Additionally, when using the App, we may collect usage data such as app interactions, features accessed, and crash logs to improve the App's performance.

2. Purpose of Data Collection
We collect and use your personal data for the following purposes:

Order processing: Including processing your orders, sending order confirmations, providing customer support, and keeping you updated about the status of your orders.
App functionality: To improve user experience and optimize the performance of our App.
Marketing and updates: To send you updates, newsletters, or promotional offers (if you’ve opted in to receive them).

3. Data Sharing
We do not share your personal data with any third parties except as required for:

Order processing: This includes sharing your information with payment processors and shipping companies.
Service providers: We may use third-party service providers to support our operations, and they may have access to your information solely for the purpose of assisting us in providing our services.
We do not sell, trade, or rent your personal information to others.

4. Children's Privacy
The Website and App are not intended for children under the age of 14. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the email address provided below.

5. Data Security
We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure. However, no data transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and we may notify you via email about significant changes. Please review this Privacy Policy periodically to stay informed about how we are protecting your data.

7. Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy, you can contact us at:

Email: info@veldwyser.com

For all other inquiries, please visit our Contact Us page on the Website.

By using Veld Wyser, you consent to the terms of this Privacy Policy.